Frequently Asked Questions

No. NagrikAI is an independent platform, not affiliated with any government department. We help Indian citizens understand government services in plain language. For official applications, always use the official portals we link to.

Yes, completely free for citizens. No login required to browse schemes, use the AI chat, or read guides. A citizen account (free) is only needed if you want to submit a help request to a local partner.

NagrikAI supports English, Hindi, Marathi, Tamil, and Telugu. Select your preferred language from the header and the entire interface — including AI responses — switches to that language.

We verify content against official government portals and update it regularly. However, government rules, fees, and portal URLs change frequently. Always check the official portal before making decisions. The AI also cites official sources in its answers.

Email support@nagrikai.in or WhatsApp us at +91 98734 33324. Include the page URL and what needs correcting — we verify and update within 48 hours.

Anything related to Indian government services — how to apply for documents, scheme eligibility, step-by-step processes, required documents, fees, processing times, official portal links, and more. It answers in English, Hindi, Marathi, Tamil, or Telugu.

No. All chat history is stored locally on your device only (browser localStorage). We never transmit or save your personal conversations on our servers. Clearing your browser data will delete chat history.

Yes — AI can be wrong, especially on recent changes to government rules or portal URLs. Always verify important details on the official government portal before acting. Treat AI responses as a helpful starting point, not final authority.

Select your preferred language from the language picker in the top header. The AI will respond in that language for all subsequent messages. You can also switch language mid-conversation.

Yes, for many queries the AI uses Tavily Search to fetch the latest information from official government portals in real-time, so you get up-to-date answers instead of outdated training data.

NagrikAI has a network of verified local operators — computer center owners, CSC agents, and service providers — who can physically help you with government service applications. You can connect with a partner directly from any scheme or service page.

You pick a verified partner in your area and submit a help request with your service type and a description. The partner receives it and contacts you directly on your registered phone number — you can also call or WhatsApp them from your requests page. You discuss the fee and work directly with them. No upfront payment to NagrikAI.

No. The fee is paid directly to the partner for their service (form filling, document submission, etc.). NagrikAI does not take a cut from citizen payments. We only charge partners for their subscription plan.

Yes. Every partner goes through an approval process before activation. We verify their business details. However, we recommend you confirm the final scope of work and fee directly with the partner before proceeding.

Yes, a free citizen account is required. You sign up with your phone number via OTP — takes under a minute. This is needed so the partner knows who submitted the request and so you can track the status of your request.

You can report the issue to us at support@nagrikai.in or WhatsApp +91 98734 33324. We review complaints and can suspend partners who violate our conduct guidelines.

Use our Eligibility Quiz — it takes under 2 minutes. You answer 6 questions (state, age, gender, income, residence, occupation) and we show you matching schemes from our database of 50+ central and state schemes.

Common reasons: eKYC not completed, bank account not linked to Aadhaar, name mismatch between PM Kisan records and Aadhaar, or land records not updated. Check your status at pmkisan.gov.in → Beneficiary Status and complete eKYC first if pending.

Eligibility is based on SECC 2011 data. Check at beneficiary.nha.gov.in using your Aadhaar or ration card number. Central govt employees, income taxpayers, and families earning above ₹8 lakh/year are not eligible.

Yes, as long as you meet eligibility for each. Many schemes are complementary — for example, you can be enrolled in PM Kisan, Ayushman Bharat, and PMFBY (crop insurance) simultaneously.

Go to myaadhaar.uidai.gov.in, log in with your Aadhaar number and mobile OTP, then click "Update Address." Upload an address proof (electricity bill, bank statement, Voter ID, etc.). The update is free online and takes 7–30 days.

Online updates require a registered mobile number. Visit your nearest Aadhaar Seva Kendra or Common Service Centre (CSC) for biometric-based updates. Carry your original documents.

For instant e-PAN (free), go to incometax.gov.in → Instant e-PAN. You need Aadhaar with active mobile OTP — done in 10 minutes. For a physical PAN card (₹107), apply at onlineservices.nsdl.com.

Go to digilocker.gov.in or install the DigiLocker app. Sign up with your Aadhaar and mobile OTP. Under "Issued Documents" you can find verified copies of Aadhaar, Driving Licence, Vehicle RC, Marksheets, PAN, and more.

Normal passport: 30–45 days after your PSK appointment, subject to police verification. Tatkaal passport: 3–7 working days. Processing time varies by city and season.

Police verification is usually not required for renewal if your previous passport has not expired more than 3 years ago and there are no criminal proceedings against you. First-time applicants typically require police verification.

PSK (Passport Seva Kendra) is a dedicated passport office in major cities. POPSK (Post Office PSK) is a passport service point at select post offices in smaller towns. Both provide identical services — choose the nearest one when booking your appointment.

No. We never ask for or store Aadhaar numbers, PAN, bank account details, UPI PINs, or OTPs. If anyone claiming to be from NagrikAI asks for these, it is a scam — report it immediately.

Your citizen profile (name, phone, state) is stored in a secured Supabase database. Your phone number is authenticated via Firebase OTP. Your contact details are only shared with a partner when you yourself submit a request to that specific partner — never with anyone else.

Email support@nagrikai.in with your registered phone number and a deletion request. We will remove your account and all associated data within 7 business days.

NagrikAI does not have any field that asks for your Aadhaar number. Our AI chat does not require it. If you are asking the AI a question that involves mentioning your Aadhaar number — avoid it. You can ask the question without sharing your actual number.